Refund policy

Return & Refund Policy – RAJ ENTERPRISES
This Return & Refund Policy applies to all purchases made through https://guptajipapadwale.com/  (“Website”) and is operated by Raj Enterprises, managed by Harmit Gupta (“we”, “our”, “us”).
Please read this policy carefully before placing your order.

1. Strict No Return / No Refund / No Exchange Policy
Due to the perishable and consumable nature of our products, we follow a strict policy:
❌ No Returns
❌ No Refunds
❌ No Exchanges
Once a product is delivered, it cannot be returned, refunded, or exchanged under any circumstances.
This includes:
Change of mind
Taste preference
Incorrect product selection
Minor packaging differences
Delay in delivery
Customers are advised to review product details carefully before placing an order.

2. Refund Policy (Exception)
Refunds will be provided only in the following case:
✅ Duplicate Transaction
If a customer is charged more than once due to a technical or payment gateway error:
The transaction will be verified
The excess amount will be refunded
Refund will be processed and credited to the original payment method within 7–10 business days.
No other refund requests will be accepted.

3. Order Cancellation
Orders can't be cancelled once placed.

4. Food Safety Disclaimer
Products once delivered are considered safe and fit for consumption
Proper storage is the responsibility of the customer
We are not responsible for allergic reactions or misuse

5. Limitation of Liability
Raj Enterprises shall not be liable for:
Taste preferences or dissatisfaction
Improper storage after delivery
Delivery delays caused by courier partners
Any indirect or consequential losses
Our total liability shall not exceed the purchase amount.

6. Contact Information
For duplicate payment refund requests:
📞 +91 8595674166
📧 raj.enterprises146@gmail.com
Please include:
Order ID
Transaction ID
Payment proof